Free shipping

Firefly offers FREE SHIPPING on all DOMESTIC orders, within the Continental U.S., containing a Vaporizer unit. Orders will be shipped via UPS® Ground service depending on the shipping destination. We do our best to ship all orders received Monday-Friday by 2:30pm EST the same day (1:00 pm for orders shipping to Canada), depending on the UPS® daily pick-up time. Otherwise, your order will go out the next business day. We do not ship over the weekend. The Firefly can only be shipped within the U.S. and Canada.

Premium shipping

There is the option to upgrade your shipping method to an Express service, such as UPS® 2nd Day Air or Next Day Air. Premium shipping methods and costs will be calculated and shown in the shopping cart check-out process. You will get a confirmation email with a tracking number once your order has been shipped. Please note that the UPS® online tracking will be refreshed later in the evening once your package is scanned by their carriers.

Privacy

We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no product indications.

Transit times

  • USPS Ground Shipping: 3-7 Business Days (within the Continental U.S.)
  • FedEx® Ground/Home: 3-7 Business Days (within the Continental U.S.)
  • FedEx® Express Saver: 3 Business Days
  • FedEx® 2 Day: 2 Business Days
  • FedEx® Standart Overnigh: Next Business Day by 3pm
  • FedEx® Priority Overnight: Next Business Day by 10:30am

* At the discretion of our Warehouse Fulfillment Department, some shipments may ship using USPS or another carrier. Examples would be shipments going to a rural area, PO box, Alaska and Hawaii. For any questions on our products or shipping services, feel free to send our Customer Service Department an email inquiry at info@thefirefly.com.


PLEASE NOTE: The person or business receiving the shipment is legally obliged to pay duties and taxes as required by their state and federal governments. This is not an extra fee charged by Firefly, but rather collected by your local shipping courier in accordance with this legal requirement. Please contact your local tax agency with questions about these fees as they will vary between different provinces and countries.