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FIREFLY 2+ USER MANUAL PDF

FIREFLY 2 USER MANUAL PDF

Customize your Firefly 2+ experience with the Firefly App. Control your temperature, set your touch sensor activation, view battery level and more.

The Firefly App is available on Chrome on desktop and laptop devices, and on the Google Play store for Android mobile phones.

ON THE WEB ON ANDROID DEVICES CUSTOMIZE WITHOUT THE APP

The Firefly App is not necessary to operate the device itself. The temperature can also be controlled directly without the App on ALL Firefly 2+ devices, with 7 pre-set temperatures ranging from 320 to 500°F. This also applies to all Firefly 2 devices with firmware version 3.26 or newer (the latest version is 3.33). You can find video instructions to change the temperature on our YouTube channel. Battery charge level is also available on the device itself. If you need assistance updating the firmware on your device, you can contact us by phone or email.

SPECIAL NOTE TO IOS (APPLE IPHONE) CUSTOMERS

Apple has removed all vaporizer-related apps from its App Store. iOS users can still benefit from all of the features of the Firefly App using Chrome on desktop or laptop devices. This has impacted all vaporizer brands, including Firefly.

The Firefly App remains available on Google Play for Android devices, and on the web using Chrome for desktop and laptop devices. While Apple’s decision is concerning, it’s important to note that the Firefly App is not necessary to operate the device itself. For those who have already downloaded the Firefly Vapor app to their iOS devices, there is no immediate impact. You can continue to use the Firefly app as before with your existing or new devices, however, support for the iOS Firefly App has been discontinued by Apple's App Store Terms & Conditions, for the time being.

The temperature can also be controlled directly without the App on ALL Firefly 2+ devices, with 7 pre-set temperatures ranging from 320 to 500°F. This also applies to all Firefly 2 devices with firmware version 3.26 or newer (the latest version is 3.33). You can find video instructions to change the temperature on our YouTube channel. Battery charge level is also available on the device itself. If you need assistance updating the firmware on your device, you can contact us by phone or email.

NOTE ON OUR PRIVACY POLICY:

Android 6.0 + requires location services to be enabled before it will allow a phone to scan for Bluetooth LE devices. We do not record or track location data, however the Firefly 2+ uses the Bluetooth LE interface to conserve power so we are required by Android to request those permissions.

How to Charge

How to Take a Draw

How to Use the App

How to Clean

How to Remove and Clean Mouthpiece

How to Change the Battery

How to Change Temperature Settings without the App

How to Unclog Airflow

Firefly 2 Vaporizer Preview & Interview

The Firefly 2 Creator Mark Williams

You can find Fireflys in the following locations: Apollyon Headshop Azarius Baba Souvenirs Dandy Vapes Docteur-vaporisateur Everyone Does It Fourtwenty Green Vape Headshop Vision Indoormania Kosmic Kitchen Namaste Vapes Owl Vapes Paradox Vapefiend Vaposhop Verdampftnochmal Zamnesia Conscious Wholesale (international distributor) Noza (international distributor) Planta Sur (international distributor) Seaview (international distributor) Reinhart GmbH & Co. KG (International Distributor) Thendro Pty Ltd (International Distributor HydroShop (International Distributor)

2-year limited warranty

National Concessions Group, Inc. provides a limited warranty on the Firefly TM device against defects in material and/or workmanship under normal use for a period of (2) years from the date of purchase. This limited warranty is transferrable. If a warranty claim is received during this warranty period, National Concessions Group, Inc. will conduct one or more of the following actions, at its own discretion, to remedy the situation:

1. Exchange the defective part with one that is an functioning equivalent or a new part, or
2. Repair the product defect, or
3. Replace the Firefly TM device with a brand new unit, or
4. Refund the purchase for the full purchase price; at the discretion of National Concessions Group, Inc.

 

Exclusions and limitations

The Limited Warranty does not apply to any nonFirefly™ products. The Limited Warranty applies only to products manufactured by National Concessions Group, Inc. that can be clearly identified by the Firefly TM trademark name or logo. The Limited Warranty does not apply to normal wear and degradation of the batteries or lid gasket.

This Limited Warranty will be considered null and void if it is determined that the Firefly™ device is malfunctioning is a result of one or more of the following acts:

• Damage caused by operating the Firefly™ in a manner outside of what is recommended or permitted and as described in the user manual;
• Damage caused by product neglect, including the failure to maintain a proper cleaning regimen;
• Damage caused by disassembling, manipulating or altering the device in any way or attempting your own repairs;
• Damage to the cosmetic appearance of the Firefly TM device, including, but not limited to scratches, dents, chipped or broken off parts;
• Damage to the Firefly ™ device caused by misuse, abuse, theft, natural disasters or any other external causes.
• Any failure to follow the Safety Instructions provided with this product

Warranty claim instructions

1. Contact Firefly direct at help@thefirefly.com. Our customer service agent will try to diagnose your problem and assist you in resolving it.
2. If it is determined that you need to send your Firefly TM device in for further examination, you will need to obtain an RMA (Returned Material Authorization) number and shipping instructions from the Customer Service Representative.
3. Please include a copy of your original sales receipt, any e-mail correspondence and RMA number with your shipment.
4. Buyers are responsible for all shipping costs associated with the warranty process.
5. Tracking numbers and signature are suggested as National Concessions Group, Inc. is not responsible for lost or stolen shipments.

Service Center Fees

1. We'd like you to know that we test every single unit that we sell and go to extraordinary lengths to ensure our products operate as intended.
2. If you, after contact with a Customer Service Representative, feel as though your unit needs to be serviced by our repair team, you will receive an RMA (Returned Material Authorization) number along with shipping instructions as outlined above.
3. Each unit we receive at our Service Center goes through an incredibly thorough 20 point inspection process to diagnose any issues.
4. If, after inspecting your device, we determine that your unit has no defects and is working as intended, you will be charged a $30 servicing fee plus all associated shipping fees.
5. If your unit contains a factory defect, we will either fix or replace your unit at no cost to you.

WHAT INFORMATION IS COLLECTED? When you visit thefirefly.com (the "Website") we automatically collect website use information as you browse the Website. We use this information to monitor our Website and to improve our Website to provide you with a faster and more efficient shopping experience. In addition, we may collect personal information that you specifically provide to us and that is collected on an individual basis through web forms and purchases. For example, if you decide to purchase from The Website, you will need to provide us with personal information and electronic authorization to process your credit card through our Website. For purchases, you may need to provide the following information: Name Shipping Address Email Address Credit Card Number Name on Credit Card Expiration Date Credit Card Billing Address 3-Digit Security CCV Code Telephone Number We also collect such personal information that you provided to us when you register to create an account on the Website. We do not sell, share, or trade your personal information to any other company without your explicit consent, except to fulfill your order, process your payment, manage shipments, other activities related to fulfilling your transaction and to maintain your registration on the Website. We may also use this information to generate statistical reports to help us understand the market for our products and services and to develop promotional and marketing campaigns. We may use the contact information you provide to us to make you aware of other products and services. EMAIL INFORMATION Please do not provide sensitive personal information to us by e-mail. Instead, use our web forms, which employ SSL technology (see “How do we protect you and your information?” below). However, if you choose to correspond with us via email, we will retain the content of your email message together with your email address and our responses. We use administrative, technical and physical security measures to protect our computing infrastructure and your personal information from unauthorized use, access, modification or disclosure. YOUR IP ADDRESS AND COOKIES IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. our web servers automatically collect IP addresses to prevent fraudulent activity and transactions to protect your privacy. To enhance your experience with our Website, many of our web pages use first and third party "cookies." Cookies are text files we place in your computer's browser to store your preferences and to facilitate certain functions on our Website. For example, in order to purchase a product on our Website, you add items to your shopping chart and then proceed through checkout. We use cookies so that our Website will recognize you and keep track of your order status as you navigate through the checkout process, and to keep your shopping cart contents available should you return to purchase after leaving the session. We also use cookies to understand site usage and to improve the content and offerings on the Website. HOW DO WE PROTECT YOU AND YOUR INFORMATION? The shopping cart information, including any credit card or address information is transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. This secure layer provides up to 256 bit encryption for the most secure way of transmitting information on the internet. vWe do not transmit financial information by email. If you use our web form, your financial information is encrypted so that not even employees have access to your credit / debit / charge / e-check account number. Order information is stored in a password-protected area, only accessible by authorized personal. Please contact us at info@thefirefly.com if you have any questions or concerns. WEBSITES LINKED TO THE WEBSITE We are not responsible for the practices employed by Web sites linked to or from ourWebsite nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Web site. PRIVACY OF CHILDREN Children under the age of 18 are not allowed to use our web site and/or products. If you are under the age of 18, you can use this service only in conjunction with permission from your parents or legal guardians. SECURED INFORMATION To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. CONTACT US If you have any questions regarding this Privacy Policy, our Website, or your order with us, please info@thefirefly.com. NOTICE We reserve the right to amend this Privacy Policy at any time by direct electronic notification to you or by posting the amended terms on this page. All amended terms shall automatically be effective for new users or new purchases immediately on posting and, in all other cases, 30 days after they are initially posted and dated, unless otherwise specified in a notice to you. FIREFLY APP Firefly does not collect any user data without the explicit consent of a user. This includes personal data, location data, or device usage data. In the rare case of a firmware download error to the device, the following technical data is recorded in order to diagnose the reason for the error and provide more effective Customer Support: Date Download Failure Count (1,2,3...etc.) Firefly Serial # Phone Type Phone OS Version Firefly Chipset Version OPTIONAL DEVICE REGISTRATION: Customers are presented an in-App option to register their device, and the following information is collected if the customer chooses to register their device: Email Address Country Post (Zip) Code Firefly Serial # Optional: Gender Birth Year If the customer chooses not to register their device, the registration interface will stop appearing after 5 dismissals.

FREE SHIPPING Firefly offers FREE SHIPPING on all DOMESTIC orders, within the Continental U.S., containing a Vaporizer unit. Orders will be shipped via UPS® Ground service depending on the shipping destination. We do our best to ship all orders received Monday-Friday by 2:30pm EST the same day (1:00 pm for orders shipping to Canada), depending on the UPS® daily pick-up time. Otherwise, your order will go out the next business day. We do not ship over the weekend. The Firefly can only be shipped within the U.S. and Canada. PREMIUM SHIPPING There is the option to upgrade your shipping method to an Express service, such as UPS® 2nd Day Air. Premium shipping methods and costs will be calculated and shown in the shopping cart check-out process. You will get a confirmation email with a tracking number once your order has been shipped. Please note that the UPS® online tracking will be refreshed later in the evening once your package is scanned by their carriers. PRIVACY We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no product indications. TRANSIT TIMES UPS Ground Residential: 1-5 Business Days (within the Continental U.S.) UPS 2nd Day Air: 2 Business Days FedEx International Economy: Depends on destination FedEx International Priority: Depends on destination At the discretion of our Warehouse Fulfillment Department, some shipments may ship using USPS or another carrier. Examples would be shipments going to a rural area, PO box, Alaska and Hawaii. For any questions on our products or shipping services, feel free to send our Customer Service Department an email inquiry at info@thefirefly.com. PLEASE NOTE: The person or business receiving the shipment is legally obliged to pay duties and taxes as required by their state and federal governments. This is not an extra fee charged by Firefly, but rather collected by your local shipping courier in accordance with this legal requirement. Please contact your local tax agency with questions about these fees as they will vary between different provinces and countries.

7 DAY RETURN POLICY We accept returns of most Firefly purchases within 7 days of the original delivery date, less a 15% re-stocking fee. The product must be unused and in its original factory-sealed condition to be eligible for return. We cannot accept any returns of any used products unless it's determined by our Customer Service Department that the item may be defective in some way. All returns must be accompanied by a Return Materials Authorization (RMA) number; otherwise, they will be refused and returned back to the shipper. If your Firefly unit is not working, please take the following steps for resolution. Please note: the warranty inspection and repairs process can take from 10-14 business days, depending on scheduling and the availability of parts required. The Firefly can only be shipped within the U.S. and Canada. Warranty service and returns will only honored within these geographical locations. WARRANTY CLAIM INSTRUCTIONS Contact Firefly using our short, online contact form below. One of our experienced Customer Support Representatives will contact you to troubleshoot the issue over the phone. If it is determined that you will need to send your Firefly unit in for further examination, you will be issued an RMA number and shipping instructions on how and where to send it for inspection. Please include a copy of your original sales receipt along with any email correspondence that you may have. Buyers are responsible for all shipping costs associated with the returns process. This includes any expedited services selected at the time of purchase, which are non-refundable. We will cover the cost of shipping the repaired unit or replacement back to you. We highly recommend that you request shipment tracking and signature confirmation as National Concessions Group, Inc. is not responsible for any shipments lost during transit. SERVICE CENTER FEES We'd like you to know that we test every single unit that we sell and go to extraordinary lengths to ensure our products operate as intended. If you, after contact with a Customer Service Representative, feel as though your unit needs to be serviced by our repair team, you will receive an RMA (Returned Material Authorization) number along with shipping instructions as outlined above. Each unit we receive at our Service Center goes through an incredibly thorough 20 point inspection process to diagnose any issues. If, after inspecting your device, we determine that your unit has no defects and is working as intended, you will be charged a $30 servicing fee plus all associated shipping fees. If your unit contains a factory defect, we will either fix or replace your unit at no cost to you.

7 DAY RETURN POLICY We accept returns of most Firefly purchases within 7 days of the original delivery date, less a 15% re-stocking fee. The product must be unused and in its original factory-sealed condition to be eligible for return. We cannot accept any returns of any used products unless it's determined by our Customer Service Department that the item may be defective in some way. All returns must be accompanied by a Return Materials Authorization (RMA) number; otherwise, they will be refused and returned back to the shipper. If your Firefly unit is not working, please take the following steps for resolution. Please note: the warranty inspection and repairs process can take from 10-14 business days, depending on scheduling and the availability of parts required. The Firefly can only be shipped within the U.S. and Canada. Warranty service and returns will only honored within these geographical locations. WARRANTY CLAIM INSTRUCTIONS Contact Firefly using our short, online contact form below. One of our experienced Customer Support Representatives will contact you to troubleshoot the issue over the phone. If it is determined that you will need to send your Firefly unit in for further examination, you will be issued an RMA number and shipping instructions on how and where to send it for inspection. Please include a copy of your original sales receipt along with any email correspondence that you may have. Buyers are responsible for all shipping costs associated with the returns process. This includes any expedited services selected at the time of purchase, which are non-refundable. We will cover the cost of shipping the repaired unit or replacement back to you. We highly recommend that you request shipment tracking and signature confirmation as National Concessions Group, Inc. is not responsible for any shipments lost during transit. SERVICE CENTER FEES We'd like you to know that we test every single unit that we sell and go to extraordinary lengths to ensure our products operate as intended. If you, after contact with a Customer Service Representative, feel as though your unit needs to be serviced by our repair team, you will receive an RMA (Returned Material Authorization) number along with shipping instructions as outlined above. Each unit we receive at our Service Center goes through an incredibly thorough 20 point inspection process to diagnose any issues. If, after inspecting your device, we determine that your unit has no defects and is working as intended, you will be charged a $30 servicing fee plus all associated shipping fees. If your unit contains a factory defect, we will either fix or replace your unit at no cost to you.