Support
Support
How to Charge
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1. Plug the cable into any standard USB adapter and
connect to the Firefly 2+ charging dock.
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How to Fill the chamber for the best results
View quick guides below for Loose Leaf or Concentrates or watch each video guide on Youtube!
How to Pack a Bowl of Loose Leaf
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1. Remove the magnetic lid by lifting up on
either side.
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How to Pack Concentrates
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For optimal concentrate use, either download the
Firefly app and use the “Concentrates” temperature
setting or set the temperature manually from the
device. (Refer to page 14 for instructions).
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How To Change Temperature Settings without the App
How To Draw
Touch the sensors on each side of the Firefly 2+ dry herb vaporizer. This will activate the device's heating mechanism (there is no power button on the Firefly). Within seconds, the device will be ready. Take a pull from the mouthpiece, starting with smaller hits and working your way up to larger, deeper hits as desired.
1. LED Indicators Quick Guide
2. Having trouble starting your Firefly up?
- Remove the battery for a few seconds, reinsert and try again.
- Clear the sensors of any debris or residue. We suggest using a lightly damp isopropyl wipe.
- If you are in dry or cold temperatures, be sure to warm your hands to ensure the sensors can make connection.
3. How to change the battery
4. How to unclog airflow
5. How to clean
6. How to remove and clean mouthpiece
Having trouble reconnecting your mouthpiece? We suggest first watching our video for visual guidance. If you still do not hear the click when reconnecting, try putting a little force behind it. You may need more force than you think.
7. Registration for Warranty?
Registration is no longer required. If purchased outside of thefirefly.com, we will simply require a copy of your proof of purchase.
How to Charge
How to Take a Draw
How to Clean
How to Remove and Clean Mouthpiece
How to Change the Battery
How to Change Temperature Settings
How to Unclog Airflow
Firefly 2 Vaporizer Preview & Interview
The Firefly 2 Creator Mark Williams
You can find Fireflys in the following locations:
- Apollyon Headshop
- Azarius
- Baba Souvenirs
- Dandy Vapes
- Docteur-vaporisateur
- Everyone Does It
- Fourtwenty
- Green Vape
- Headshop Vision
- Indoormania
- Kosmic Kitchen
- Namaste Vapes
- Owl Vapes
- Paradox
- Vapefiend
- Vaposhop
- Verdampftnochmal
- Zamnesia
- Conscious Wholesale (international distributor)
- Noza (international distributor)
- Planta Sur (international distributor)
- Seaview (international distributor)
- Reinhart GmbH & Co. KG (International Distributor)
- Thendro Pty Ltd (International Distributor
- HydroShop (International Distributor)
Firefly 2+ devices can be configured and controlled using our desktop app. We have seen the best results when using the Google Chrome Browser. Simply pair your device via bluetooth and take control! The Firefly 2+ web app can be found here:
We have recently discovered that the web app can be used on mobile if the Connect Browser is used for Apple mobile devices.
Policies
FREE SHIPPING
Firefly offers FREE SHIPPING on all DOMESTIC orders, within the Continental U.S. over $199. Orders will be shipped via USPS First Class service depending on the shipping destination. We do our best to ship all orders received Monday-Friday within 48 hours of the time the order was placed. We do not ship over the weekend. Firefly products can only be shipped within the U.S.
PRIVACY
We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no product indications.
For any questions on our products or shipping services, feel free to send our Customer Service Department an email inquiry at info@thefirefly.com.
PLEASE NOTE: The person or business receiving the shipment is legally obliged to pay duties and taxes as required by their state and federal governments. This is not an extra fee charged by Firefly, but rather collected by your local shipping courier in accordance with this legal requirement. Please contact your local tax agency with questions about these fees as they will vary between different provinces and countries.
WHAT INFORMATION IS COLLECTED?
When you visit thefirefly.com (the "Website") we automatically collect website use information as you browse the Website. We use this information to monitor our Website and to improve our Website to provide you with a faster and more efficient shopping experience. In addition, we may collect personal information that you specifically provide to us and that is collected on an individual basis through web forms and purchases. For example, if you decide to purchase from The Website, you will need to provide us with personal information and electronic authorization to process your credit card through our Website. For purchases, you may need to provide the following information:
- Name
- Shipping Address
- Email Address
- Credit Card Number
- Name on Credit Card
- Expiration Date
- Credit Card Billing Address
- 3-Digit Security CCV Code
- Telephone Number
We also collect such personal information that you provided to us when you register to create an account on the Website.
We do not sell, share, or trade your personal information to any other company without your explicit consent, except to fulfill your order, process your payment, manage shipments, other activities related to fulfilling your transaction and to maintain your registration on the Website.
We may also use this information to generate statistical reports to help us understand the market for our products and services and to develop promotional and marketing campaigns. We may use the contact information you provide to us to make you aware of other products and services.
EMAIL INFORMATION
Please do not provide sensitive personal information to us by e-mail. Instead, use our web forms, which employ SSL technology (see “How do we protect you and your information?” below). However, if you choose to correspond with us via email, we will retain the content of your email message together with your email address and our responses. We use administrative, technical and physical security measures to protect our computing infrastructure and your personal information from unauthorized use, access, modification or disclosure.
YOUR IP ADDRESS AND COOKIES
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. our web servers automatically collect IP addresses to prevent fraudulent activity and transactions to protect your privacy.
To enhance your experience with our Website, many of our web pages use first and third party "cookies." Cookies are text files we place in your computer's browser to store your preferences and to facilitate certain functions on our Website. For example, in order to purchase a product on our Website, you add items to your shopping chart and then proceed through checkout. We use cookies so that our Website will recognize you and keep track of your order status as you navigate through the checkout process, and to keep your shopping cart contents available should you return to purchase after leaving the session. We also use cookies to understand site usage and to improve the content and offerings on the Website.
HOW DO WE PROTECT YOU AND YOUR INFORMATION?
The shopping cart information, including any credit card or address information is transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. This secure layer provides up to 256 bit encryption for the most secure way of transmitting information on the internet. vWe do not transmit financial information by email. If you use our web form, your financial information is encrypted so that not even employees have access to your credit / debit / charge / e-check account number. Order information is stored in a password-protected area, only accessible by authorized personal. Please contact us at info@thefirefly.com if you have any questions or concerns.
WEBSITES LINKED TO THE WEBSITE
We are not responsible for the practices employed by Web sites linked to or from ourWebsite nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
PRIVACY OF CHILDREN
Children under the age of 21 are not allowed to use our web site and/or products.
SECURED INFORMATION
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
CONTACT US
If you have any questions regarding this Privacy Policy, our Website, or your order with us, please info@thefirefly.com.
NOTICE
We reserve the right to amend this Privacy Policy at any time by direct electronic notification to you or by posting the amended terms on this page. All amended terms shall automatically be effective for new users or new purchases immediately on posting and, in all other cases, 30 days after they are initially posted and dated, unless otherwise specified in a notice to you.
FIREFLY APP
Firefly does not collect any user data without the explicit consent of a user. This includes personal data, location data, or device usage data. In the rare case of a firmware download error to the device, the following technical data is recorded in order to diagnose the reason for the error and provide more effective Customer Support:
- Date
- Download Failure Count (1,2,3...etc.)
- Firefly Serial #
- Phone Type
- Phone OS Version
- Firefly Chipset Version
OPTIONAL DEVICE REGISTRATION:
Customers are presented an in-App option to register their device, and the following information is collected if the customer chooses to register their device:
- Email Address
- Country
- Post (Zip) Code
- Firefly Serial #
- Optional:
- Gender
- Birth Year
If the customer chooses not to register their device, the registration interface will stop appearing after 5 dismissals.